Insights
Questions worth asking about your detail department.
Straight talk for GMs, dealer principals and the managers who live with the detail department every day. No fluff, no sales pitch.
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7 Signs You’ve Settled for a Detail Vendor
Most dealerships don’t choose a bad detail company. They slowly get used to one. Seven signs your detail department is being worked, not run.
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In-House, Vendor or Operator: An Honest Comparison
There are three ways to run detail at a dealership. Each one works for someone. Here’s a fair look at what each really takes.
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Why Detail Contractors Don’t Last at Dealerships
Most detail contractors don’t fail because they can’t clean cars. They fail because nobody in the model owns the department.
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What Happens to Your Detail Department When Your GM Changes
A new GM is the moment most vendor relationships end. If your detail department is run properly, it shouldn’t matter.
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The Real Cost of a Car Waiting on Detail
Every day a car sits waiting on detail costs your store money. Here’s how to put a number on it for your own lot.
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What a Detail Department Manager Actually Does All Day
The most important person in a well-run detail department isn’t holding a towel. Here’s what the job really looks like, hour by hour.
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Questions to Ask Before You Hire a Detail Company
Most detail companies sound the same in a sales meeting. These questions show you the difference before you sign.
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PDI, Clean-for-Delivery, Lot Refresh: Who Should Own What
The work that runs through detail goes by a lot of names. Here’s what each one means, and why one person should own all…
One less department to worry about.
Start with a sit-down. Tell us what’s not working and what your volume looks like. We’ll look at the bay and tell you straight how we’d run it.