The Detail Department Scorecard
Is your detail department being run, or just staffed?
Ten yes-or-no questions. Two minutes. Answer honestly and your score adds up as you go.
- Can your sales and service managers go a full day without having to check on detail?
- Is there one person in charge of your detail department who answers for it every day?
- Does the detail team know each morning which cars come first, without a manager walking back to tell them?
- When a detailer calls out, does the work still get covered without you or your managers stepping in?
- Does every car get a quality check before it leaves the detail bay?
- Do deliveries go out on time, every time?
- Do cars go out right the first time, without a salesperson or customer catching something missed and sending the car back?
- Does a supervisor from your detail company show up at your store on a regular basis?
- When something goes wrong, does it get fixed so it doesn’t keep happening?
- Does detail keep up when volume spikes, like month-end or a big sales weekend?
One less department to worry about.
Start with a sit-down. Tell us what’s not working and what your volume looks like. We’ll look at the bay and tell you straight how we’d run it.